Introduction
This is going to be
my final post on the E-Business and E-Commerce Management book. This post will
be divided into two parts: the first part will cover the third part of this
book which is “Implementation”, this part includes change management,
analyses & design, and implementation & maintenance. I will give my personal experiences about
this topic as well. The second part will reflect the overall outcome of this
unit, and that will include class exercises, my thoughts about debate exercise,
student characteristics, and second life case study. I will conclude the post
with some recommendations that are based on my experience and knowledge from
the survey that I conducted amongst the classmates.
Implementation
There is no doubt
about the importance of making a change in management from time to time, as
it’s the key to success for any organization. However, we have to understand
that there are different types of changes in businesses that have to be
considered; while implementing a flexible plan for e-commerce that could adapt
to unexpected changes, human resource requirements and employees abilities
& capabilities to deal with new technology, describing alternative
approaches to organization structure resulting from organizational change, and understanding
the role of the manager amongst employees and how in the staff should be
managed in different marketing conditions. It is not easy to implement all
these factors without analyzing and designing a system that enables us to
identify the key factors that ensure success. The video that we watched in
class “Change Management Training” made me think how important it is to involve
employees in the change process within the organization, this is because when employees
participate in making decision, they feel important and as a result they
enhance their efficiency. Moreover, the leader of the team or the manger must estimate
each member’s skills and distribute the role according to that, and also take
control according to the situation.
Coming to my
personal experience with the topic of management, in 2006 I worked in Saudi
Arabia for an organization called Saudi Cancer Society. It works to help
unfortunate people who are diagnosed with cancer, and are facing financial
difficulties. I do remember the low ranking of our organization compared to
others, the system in this organization was a topical old system, with interference
in the role of the employees. Conflict between the decisions wasted a large
amount of resources on useless services and as a result the organization had a
weak reputation. However, in the mid of 2007 we had a new management. Ever since
the new manager came, the entire plan of the organization has changed. Each
employee in the organization is now able to raise his voice, and suggest new
ideas and works within an integrated plan. As a result of that change, in the
end of year 2008 the organization had three different awards, two of them were
local for being the number one organization in this field, and there was an
international award as well. Hillary
Clinton also visited the organization on her trip to Saudi Arabia. However, none
of these accomplishments could be achieved without making a change in the plans
and decision making process, and it showed how change management is important for
any organization.
